technical customer support.

Organisation/Department

Technical support

Job description

Greetings,

 

One of the coolest players in the software industry, is looking for a passionate Technical Customer Support Agent, eager to grow and develop in the fastest growing industry; check out the details below and make sure that you are one of the first applicants; looking forward to meeting you

 

The key point of activity

• flexibility to work on pm hours;
• support our customers as the first point of contact (by phone, chat or e-mail);
• provide solutions to their technical/billing issues;
• help new and existing users have a great experience using our product;
• be the voice of our customers internally: see that the top issues and requests each week are heard by the development/management team.

Requirements

Skills and experience you'll need to be successful in this role

• customer oriented;
• strong commitment to providing exceptional customer service;
• strong problem-solving skills;
• able to negotiate alternatives, knows when to escalate a problem or when to ask for assistance;
• ability to manage multiple applications at one time;
• understand the concepts of browsing, search engines, and other web/mobile based applications;
• experience in using Windows, Android and iOS device;
• strong written and verbal communication skills;
• an advaced level of English Language;
• helpdesk and user support experience.

Offer

Our promise to you

• Fun and professional team;
• Full-time employment;
• Opportunities for growth & development;
• Competitive wages and opportunities for bonus;
• Non-corporate team environment;
• Activities and team-buildings;
• Flexibility to work between the hours of 4 p.m. and 7 a.m. in 8-hour shifts (Bucharest time) including Sundays and holidays.

Applications

Oana Stoian - oana.stoian@randstad.ro