Organisation/Department
call center/ customer service
Job description
What will you do:
Provide outstanding customer service via email and phone interactions.
Handle emails and manage voice calls with customers from holiday home/villa booking platform
Communicating with customers through various channels
Responding promptly to customer inquiries
Maintaining a positive, empathic and professional attitude towards customers at all times
Ensure customer satisfaction and provide professional customer support
Requirements
What we are looking for:
Proficient writing and speaking skills in Dutch ,plus an advanced English level are essential
Prior experience in an SSC/BPO company is advantageous but not mandatory.
Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.
Demonstrated ability to source necessary customer information, emphasizing issue resolution.
Proficiency in Microsoft Office and Outlook.
Willingness to work in a contact center environment.
Offer
Are you a Dutch-speaking professional with a passion for customer service? We are looking for a dedicated and communicative individual to join our team and provide top-quality support to our customers. If you enjoy solving problems, assisting clients, and working in a dynamic environment, this opportunity is perfect for you!
Applications
What we offer:
Competitive salary package, reflecting your expertise and contributions.
Meal tickets (25 lei/day worked)
Private medical subscription
Reimbursement for public transportation subscription
“Bring a friend” Referral Program – Consistent rewards for recommendation
Possibility of exciting incentives or tenure-based bonuses within the project to reward your exceptional performance
Permanent contract with the potential for advancement, providing stability and security.
Full paid training provided by the company
Full equipment provided by company
Organisation/Department
call center/ customer service
Job description
What will you do:
Provide outstanding customer service via email and phone interactions.
Handle emails and manage voice calls with customers from holiday home/villa booking platform
Communicating with customers through various channels
Responding promptly to customer inquiries
Maintaining a positive, empathic and professional attitude towards customers at all times
Ensure customer satisfaction and provide professional customer support
Requirements
What we are looking for:
Proficient writing and speaking skills in Dutch ,plus an advanced English level are essential
Prior experience in an SSC/BPO company is advantageous but not mandatory.
Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.
Demonstrated ability to source necessary customer information, emphasizing issue resolution.
Proficiency in Microsoft Office and Outlook.
Willingness to work in a contact center environment.
Offer
Are you a Dutch-speaking professional with a passion for customer service? We are looking for a dedicated and communicative individual to join our team and provide top-quality support to our customers. If you enjoy solving problems, assisting clients, and working in a dynamic environment, this opportunity is perfect for you!
Applications
What we offer:
Competitive salary package, reflecting your expertise and contributions.
Meal tickets (25 lei/day worked)
Private medical subscription
Reimbursement for public transportation subscription
“Bring a friend” Referral Program – Consistent rewards for recommendation
Possibility of exciting incentives or tenure-based bonuses within the project to reward your exceptional performance
Permanent contract with the potential for advancement, providing stability and security.
Full paid training provided by the company
Full equipment provided by company
