customer service representative (with croatian).

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job details

job details
Organisation/Department

customer service/ e-commerce



Job description

Ensure the delivery of a quality experience on each and every transaction;

Ensure that all reviews are recognized, recorded, confirmed and solved effectively;

Supply high-quality service in accordance with given processes and procedures;

Consistently utilize scripts, Knowledge Center tools and Hot News according to call center and client procedures.



Requirements

Croatian native/ advanced level;
English intermediate level;

Availability to work from the office in Cluj;

Previous experience in customer services;



Offer

If you’re passionate about delivering quality service and eager to begin or grow your career, we’d love to have you on board!



Applications

Benefits package: motivating base salary

Signing Bonus: 1000 Euro Gross (paid in the first 3 months-> 500/250/250)
Performance Bonus: after 3 months is up to 150 Euro Gross, over 12 months up to 200 Euro Gross, After 24 Months up to 250 Euro Gross
Accommodation: 6 months (3 months in our accommodations + 3 months of rent allowance of 500 Euro Gross x month)
Meal Tickets: 30 RON x working day
Medical subscription 
Public transportation subscription for 6 months. (up to 150 RON x Month)
Transportation fees from the current location (plane ticket, bus, train)

Organisation/Department

customer service/ e-commerce



Job description

Ensure the delivery of a quality experience on each and every transaction;

Ensure that all reviews are recognized, recorded, confirmed and solved effectively;

Supply high-quality service in accordance with given processes and procedures;

Consistently utilize scripts, Knowledge Center tools and Hot News according to call center and client procedures.



Requirements

Croatian native/ advanced level;
English intermediate level;

Availability to work from the office in Cluj;

Previous experience in customer services;



Offer

If you’re passionate about delivering quality service and eager to begin or grow your career, we’d love to have you on board!



Applications

Benefits package: motivating base salary

Signing Bonus: 1000 Euro Gross (paid in the first 3 months-> 500/250/250)
Performance Bonus: after 3 months is up to 150 Euro Gross, over 12 months up to 200 Euro Gross, After 24 Months up to 250 Euro Gross
Accommodation: 6 months (3 months in our accommodations + 3 months of rent allowance of 500 Euro Gross x month)
Meal Tickets: 30 RON x working day
Medical subscription 
Public transportation subscription for 6 months. (up to 150 RON x Month)
Transportation fees from the current location (plane ticket, bus, train)

  • experience

    0-1 ani experiență // 0-1 years experience

  • skills

    • capacitate de organizare
    • Gestionarea relațiilor cu clienții.
    • atenție la detalii

  • qualifications

    • 'nicio calificare necesara

  • education

    high school (grades 9-12)

summary

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